Shipping, Local Pickup & Returns

Shipping Policy:

We ship to all 50 U.S. states.  Please allow up to 2 business days to process your order.  Standard shipping is 5-7 business days for delivery. You will receive an email notification when your order is shipped.

International orders:  We ship to Australia, Canada, Japan, New Zealand, United Kingdom, Ireland and South Korea. Freight charges will be calculated at checkout. You will receive an email notification when your order is shipped.

Shipping Rates:

United States (all 50 states)

  1. Free Shipping  ($80.00+ Purchase + Standard Shipping + Tracking)
  2. Plus Shipping - $10.00 (Standard Shipping + Tracking)
  3. Premium Shipping - $20.00 (2-day Shipping + Tracking)

Local Pickup in Honolulu (9:00 am - 12:30 pm, Monday to Wednesday excluding holidays):

  1. Select ShopPay to activate the Local Pickup option.
  2. Complete your order then wait for an “Order Is Ready for Pickup” email.
  3. Come to our warehouse and remain in your vehicle.
  4. Call 808-591-9400 when you arrive. We will come out to you.
  5. Show your photo ID (driver’s license, state ID, or military ID).
  6. Roll down one of your windows.
  7. We will place your package on a seat or hand it directly to you.
Any questions or need more answers? Call 808-591-9400 or email customerservice@teachest.com.

Frequently Asked Questions – Local Pickup

Return Policy:

If you have an item that you wish to return, please contact us within 14 days of receipt of your order at customerservice@teachest.com or (808) 591-9400.  You MUST contact us prior to returning your products.

We do not cover the costs of return shipping charges unless due to company error.  In order to receive full credit, all returns must be unopened in their original packaging and in unused condition.

Exchange Policy:

Tea Chest Hawaii will exchange any unopened or unused product for product of equal value within 14 days of our receipt of the return.  You will be responsible for shipping costs to us unless due to company error.

Please contact us at customerservice@teachest.com or (808) 591-9400. You MUST contact us prior to returning your products.

Canceling or Changing an Orders:

We are not able to cancel or change orders once they are placed on our website.  Please carefully review your order before placing them.